Terms and Conditions
Whichford Pottery Terms & Conditions — please contact us if you have any queries at all.
T&Cs for Christmas Free Delivery Offer 2023
Please see below for our Terms and Conditions of Sale for our Christmas Collection 2023 as shown in our Christmas catalogue and online in our Christmas Free Delivery Offer section on this website.
This offer is for a limited period only and is valid from Monday 30th October until 10th December 2023. Free delivery only applies to items in The Christmas Collection (subject to availability). The price shown includes vat, insurance and delivery to mainland UK only, excluding Scottish Highlands.
This offer is valid online, for telephone orders and via the post. If you are sending your order in the post, please send a cheque payable to Whichford Pottery Limited. Some items are not sold individually. Offer is subject to availability. The offer cannot be used in conjunction with any other offers. Offer not valid for previous purchases. If you add any products not included in our Free Delivery Offer you will be charged our standard delivery charge of £29.50.
Free Delivery — Free delivery only applies to items in the offer (subject to availability).
Free delivery is only valid for mainland UK addresses. (If you require offshore or overseas delivery please email email@example.com for a quote).
Free delivery is for delivery between Monday – Friday only (a charge will apply for weekend delivery).
Wherever possible we will deliver the pots ourselves, otherwise we use a reliable courier. The larger items in this offer may be delivered on a pallet.
Delivery Time — We will start dispatching orders as soon as possible and aim to have every order delivered within four weeks. We will always contact you within that time if this is not the case. However, if you would like your order urgently please email firstname.lastname@example.org and we will see what we can do. For Christmas delivery orders must be placed by midnight on 10th December 2023. If you would like delivery for a specific date (between Monday – Friday), or if you would like to delay delivery until nearer Christmas, please indicate this at Checkout, or email email@example.com.
Sets of Pots — The offer price for sets of pots extends to pots shown in the offer only. The offer price for sets includes delivery to one address only.
Saucers — Free delivery only applies to saucers purchased with pots. Saucers will be delivered with your order and cannot be sent to a different address.
Jim & Dominique’s Sgraffito — The sgraffito pieces featured on this website and in the offer are unique and once sold they will no longer be available. More available at the Pottery.
Adam Keeling’s Tableware — The pieces featured on this website and in the offer are unique and once sold they will no longer be available. More available at the Pottery.
Discount codes are provided when we are offering a percentage off flowerpots purchased over the phone or at the Pottery (depending on the offer). Valid for full-priced flowerpots only. Cannot be used to purchase reduced priced pots including ‘seconds’ and ‘pot luck’. Cannot be used to purchase special commissions, including Personalised Pots. Cannot be used in conjunction with other offers, including sale offers. Previous purchases are not eligible for this offer. Discount can only be redeemed when a voucher, voucher code or advert is supplied or quoted on the day of purchase. Each offer will have a different start and end date. The offer for the Parish Link starts 24th November and ends 22nd December 2023.
As all our products are handmade leadtimes will vary depending on the pots you order. This will be indicated on each product and on your order confirmation. We will always contact you if this is not the case.
If you would like delivery for a specific date (between Monday – Friday), or if you would like to delay delivery or need it urgently please indicate this at Checkout, or email firstname.lastname@example.org and we will see what we can do.
Photo Competition 2023
Cameras to the ready! We are offering a £100 gift voucher each month to our favourite photo of a Whichford pot or pots in your garden. Whether it is a snap of your favourite bulbs enjoying a few rays of spring, a multi-species planting in full bloom, seedlings in a Sedan or a showy Auricula in its theatrical setting, we would love to receive your photos.
Please email your entries to email@example.com.
Entries will be judged on a monthly basis by Jim Keeling.
For best results via email, please send your photos to us at the largest size or highest resolution possible.
Following the competition, we may use your photos in our publicity together with your name. We will not disclose any other personal details.
Winners will be notified by phone or email.
Winners will each receive a £100 gift voucher to spend at the Pottery (not at our café The Straw Kitchen).
The first draw will take place on 31st March 2023 Each month we will publish the results here.
Competition ends 31st December 2023.
Our delivery charge of £29.50 applies to all orders no matter the size or quantity of pots and is for mainland UK addresses only. However, we can quote for offshore or overseas delivery — please email firstname.lastname@example.org or telephone us on +44 (0) 1608 684416. Please note that we are unable to replace any items damaged in transit to an overseas address.
The charge of £29.50 is for standard mainland UK delivery between Monday-Friday. If you would like your pots delivered on a Saturday there will be a surcharge.
We aim to hold sufficient stocks. If we are temporarily out of stock of the item(s) of your choice we will contact you with an anticipated delivery date.
Our flowerpots are incredibly robust, but we want to be sure they are handled with care so wherever possible we deliver the pots ourselves, otherwise we use a reliable carrier.
10 Year Frostproof Guarantee
We prepare our own clay, so our terracotta flowerpots all carry a 10 year frostproof guarantee against lamination in the frost. Every Whichford pot is stamped with the Whichford mark and a stamp signalling the year the pot was made so if you believe your pot has laminated in the frost do send us pictures and we will take it from there. We replace any pot that has laminated in the frost. Please click here for more info.
Quality & Design
All our flowerpots and crockery are handmade by our team of highly skilled craftsmen – being handmade, every item is unique. The handmaking process may result in variations in size, shape and decoration. The clay we use is a special mix of local clays, prepared and blended in-house to ensure the highest grade of frostproof terracotta. High quality terracotta like ours will insulate the roots of your plants from extremes of temperature while allowing them to breathe, and it will acquire a beautiful patina with time.
Every one of our flowerpots is made entirely by hand and is an individual piece of craftsmanship. Our designs are unique — ranging from the properly traditional to the completely new.
Patina on Our pots
Our clays are sourced directly local pits and contain lots of minerals and salts which will sometimes come to the surface of the pot during early use as the water migrates through the porous wall of the pot, creating the classic natural patina of aged terracotta.
If this is not desirable, then once the salts have appeared and aged they can be cleaned off with a stiff broom or a damp sponge.
Jim & Dominique’s Sgraffito
The sgraffito pieces featured on this website and in the offer are unique and once sold they will no longer be available. There are more available at the Pottery.
Flowerpots & Tableware being handmade, every item is unique. We endeavour to make items to the sizes listed in the catalogue, but the nature of the raw clay and the handmaking process may result in variations in size, shape and decoration.
Any flowerpot which is bought as a ‘second’ from Whichford Pottery will be marked with black marker pen and will not be covered by our 10 Year Frostproof Guarantee.
Unfortunately, our glazeware does not carry a 10 year frostproof guarantee. Whilst our clay carries a 10 year frostproof guarantee, the glazes we use do not.
Protecting Your Card Payment Details
We use a well-known secure payment platform company, Opayo (formally SagePay), which is approved by our Bank to process your order. Any card details given by you are not stored on the server or in any email format. You will receive a confirmation of your order by email.
General Terms And Conditions Of Sale
The term ‘Whichford Pottery’ or ‘us’ or ‘we’ refers to the owner of the website — Whichford Pottery Ltd — whose registered office is Whichford, Shipston on Stour, Warwickshire CV36 5PG. The term ‘you’ refers to the user or viewer of our website.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The price shown is for the flowerpot only. The price of the Goods to UK based Buyers shall be in £GBP at the level stipulated on the Website. The total purchase price, including VAT will be displayed in the Buyer’s shopping cart prior to confirming the order.
Photographs of planted up pots are purely illustrative.
After the order is received the Seller shall confirm to the Buyer the details, description and price for the Goods. Payment of the price must be made in full before despatch of the Goods by the Seller.
Goods supplied to buyers from outside mainland UK will have provided to them a separate price estimate to include delivery, as part of the order acceptance process. Buyers from outside the UK will be responsible for obtaining any relevant import licence and for payment of any import charges and customs duties. The Seller warrants that the Goods will at the time of despatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer’s purpose.
Cancellation And Return
In the unlikely event of you being unhappy with your purchase, we will give a full refund if the items ordered are returned to us undamaged with 14 days of delivery. Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund. The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Buyer’s address specified in the order.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via phone, email or post within 5 working days of delivery, if the Goods are damaged or do not comply with the order. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. Where a claim of defect or damage is made the Seller shall be responsible for the recovery of the Goods from the Buyer. The Buyer shall be entitled to replacements if the Goods are in fact defective.
If the Buyer is dissatisfied with the Goods the Buyer will return the items to the Seller within 14 days of delivery and a refund for the pot(s) will be issued. The Buyer will be under a duty to take good care of the Goods until they have been returned. The Buyer will receive a refund of all monies paid for the Goods within 30 days of Goods being returned. Where returned Goods are found to be damaged through no fault of the Seller, the Buyer will be liable for the cost of the Goods and delivery. If an order is cancelled and the goods have not been despatched a full refund for goods and delivery charges will be made. If an order is cancelled and the goods are already in transit, the Buyer will be responsible for any carriage charges incurred.