General T&Cs For All Special Offer Promotions featured in Magazines, Newspapers and Emails - 2018
The offers are only applicable to customers who can quote the origin of the offer. Eg What magazine it features in.
Free delivery offer applies to mainland UK only, excluding Scottish Highlands.
Pairs of pots must be delivered to the same address on mainland UK.
Offer cannot be used in conjunction with any other offers.
Offer is subject to availability.
Previous purchases are not eligible for this offer.
The offer end date is dependent on the origin of the offer and can be found in the publication or email.
The offer is only valid on the pot featured in the publication or email.
Some offers are only valid on telephone orders and are not available online.
Free delivery between Monday-Friday only.
General T&Cs for all Special Offer Promotions with Local Organisations - 2018
The offers are only valid on full-priced flowerpots in stock.
The offers do not apply to purchases of reduced priced pots including ‘seconds’ and ‘pot luck’ flowerpots.
The offers cannot be used in conjunction with any other offers, including our Sale offers.
The offers are not available online.
The offers are not valid for orders or special commissions.
Offers are limited to one voucher per transaction.
Previous purchases are not eligible for offers.
The offers can only be redeemed when a valid voucher is supplied on the day of purchase.
Vouchers will have individual offer end dates.
Our delivery charge of £29.50 applies to all orders no matter the size or quantity of pots and is for mainland UK addresses only.
However, we can quote for offshore or overseas delivery - please email email@example.com or telephone us on +44 (0) 1608 684416. Please note that we are unable to replace any items damaged in transit to an overseas address.
The charge of £29.50 is for standard mainland UK delivery between Monday-Friday. If you would like your pots delivered on a Saturday there will be a surcharge.
We aim to hold sufficient stocks. If we are temporarily out of stock of the item(s) of your choice we will contact you with an anticipated delivery date.
We will start despatching orders as soon as possible, however if you would like your pots urgently please let us know. Our flowerpots are incredibly robust, but we want to be sure they are handled with care so wherever possible we deliver the pots ourselves, otherwise we use a reliable carrier.
FLOWERPOTS & CROCKERY
Being handmade, every item is unique. We endeavour to make items to the sizes listed in the catalogue, but the nature of the raw clay and the handmaking process may result in variations in size, shape and decoration.
We prepare our own clay, so our terracotta flowerpots all carry a 10 year frostproof guarantee against lamination in the frost. Please see our Quality & Guarantee Page.
Any flowerpot which is bought as a ‘second’ from Whichford Pottery will be marked with black marker pen and will not be covered by our 10 Year Frostproof Guarantee.
Unfortunately, our glazeware does not carry a 10 year frostproof guarantee. Whilst our clay carries a 10 year frostproof guarantee, the glazes we use do not.
In the unlikely event of you being unhappy with your purchase, we will give a full refund if the items ordered are returned to us undamaged with 14 days of delivery.
PROTECTING YOUR CARD PAYMENT DETAILS
We use a well-known secure payment platform company Sage Pay, which is approved by our Bank to process your order. Any card details given by you are not stored on the server or in any email format. You will receive a confirmation of your order by email.
GENERAL TERMS AND CONDITIONS OF SALE
The term 'Whichford Pottery' or 'us' or 'we' refers to the owner of the website - Whichford Pottery Ltd - whose registered office is Whichford, Shipston on Stour, Warwickshire CV36 5PG. The term 'you' refers to the user or viewer of our website.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The price shown is for the flowerpot only. The price of the Goods to UK based Buyers shall be in £GBP at the level stipulated on the Website. The total purchase price, including VAT will be displayed in the Buyer's shopping cart prior to confirming the order.
Photographs of planted up pots are purely illustrative.
After the order is received the Seller shall confirm to the Buyer the details, description and price for the Goods. Payment of the price must be made in full before despatch of the Goods by the Seller.
Goods supplied to buyers from outside mainland UK will have provided to them a separate price estimate to include delivery, as part of the order acceptance process. Buyers from outside the UK will be responsible for obtaining any relevant import licence and for payment of any import charges and customs duties. The Seller warrants that the Goods will at the time of despatch correspond to the description given by the Seller. Except where the Buyer is dealing as a Consumer, all other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.
CANCELLATION AND RETURN
Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund. The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Buyer's address specified in the order.
Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller via phone, Email or post within 2 working days of delivery, if the Goods are damaged or do not comply with the order. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. Where a claim of defect or damage is made the Seller shall be responsible for the recovery of the Goods from the Buyer. The Buyer shall be entitled to replacements if the Goods are in fact defective.
If the Buyer is dissatisfied with the Goods the Buyer will return the items to the Seller within 14 days of delivery and a refund for the pot(s) will be issued. The Buyer will be under a duty to take good care of the Goods until they have been returned. The Buyer will receive a refund of all monies paid for the Goods within 30 days of Goods being returned. Where returned Goods are found to be damaged through no fault of the Seller, the Buyer will be liable for the cost of the Goods and delivery. If an order is cancelled and the goods have not been despatched a full refund for goods and delivery charges will be made. If an order is cancelled and the goods are already in transit, the Buyer will be responsible for any carriage charges incurred.